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Olo has become a valuable tool for restaurant brands, offering seamless online ordering and payment options. Users have praised Olo for …
Overview
What is Olo?
Olo in New York provides an on-demand interface for the restaurant industry, designed to drive digital ordering and delivery for restaurant brands.
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What is Olo?
Olo in New York provides an on-demand interface for the restaurant industry, designed to drive digital ordering and delivery for restaurant brands.
Entry-level set up fee?
- No setup fee
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
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Alternatives Pricing
What is ChowNow?
ChowNow in Playa Vista provides branded online ordering systems for independent restaurants across the US — via restaurants’ own websites, on Facebook and Google pages.
What is Square POS?
Square POS is a point-of-sale software solution with features such as accept credit cards with your iPhone, Android, and iPad along with the flexibility to accept credit card payments anywhere, from Square headquartered in San Francisco, California.
Product Details
- About
- Integrations
- Competitors
- Tech Details
- FAQs
What is Olo?
2M+ orders per day run on Olo’s enterprise SaaS engine, enabling brands to maximize the convergence of digital and brick-and-mortar operations by capturing demand and managing guest orders from every channel. With integrations to 100+ technology partners, Olo boasts a large and flexible restaurant commerce ecosystem where brands can build a digital experience. The vendor states that currently over 500 restaurant brands use Olo to grow digital sales, become more profitable, and preserve direct guest relationships.
Olo Features
- Supported: Food Delivery Management
- Supported: Restaurant Payment Solution (Olo Pay)
- Supported: Online Ordering
Olo Screenshots
Olo Integrations
- Attentive.AI
- PAR Brink POS
- Grubhub for Restaurants
- KEA
- Koala
- LevelUp, now part of Grubhub Enterprise
- MomentFeed
- Aloha Cloud
- Onfleet
- POSitouch now part of SkyTab
- Paytronix Customer Experience Platform
- Punchh
- RPOWER POS
- RADAR
- Revel Systems
- SessionM
- Spendgo
- Tattle
- Toast Point of Sale
- Tray.io
- Worldpay from FIS
- Yext
- Yumpingo
- Emma by Marigold
- mParticle
- Allset
- Bikky
- Cartwheel
- DeliverLogic
- DoorDash
- Elavon Converge Payment Gateway
- FoxMetrics
- GetSwift
- LS Central
- Personica Engage
- SevenRooms
- Yelp for Restaurants
- MUI X
- Sift Digital Trust & Safety Suite
- Wisely by Olo
- appetize
- Fiserv
- microsale
- Otis
- Ovation
- pdq pos
- Ritual
- SMG
Olo Competitors
Olo Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | No |
| Supported Countries | United States of America, Canada |
| Supported Languages | English |
Frequently Asked Questions
Olo in New York provides an on-demand interface for the restaurant industry, designed to drive digital ordering and delivery for restaurant brands.
Reviewers rate Usability highest, with a score of 8.5.
The most common users of Olo are from Enterprises (1,001+ employees).
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Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Business Problems Solved
Olo has become a valuable tool for restaurant brands, offering seamless online ordering and payment options. Users have praised Olo for its ease of use and ability to enhance the customer experience by providing timely pick-up options. The Olo Dashboard allows operators to manage all online ordering channels through one merchant portal, streamlining the order-taking process. With Olo Tablet and Expo software, operators can conveniently integrate their own point-of-sale systems, eliminating the need for separate tablets for each third-party delivery service. Furthermore, Olo's integration with third-party delivery companies bridges the gap and simplifies order acceptance and communication with merchants.
Olo also serves as an effective solution for managing orders across multiple locations, enabling order tracking, early firing of orders, refunds, and order throttling. For restaurant franchises, Olo Daily is an invaluable tool for tracking sales and ensuring operational accuracy across various units. Users have found Olo Rails to be a time-saving feature that seamlessly integrates third-party delivery platforms into the point-of-sale system, improving efficiency and accuracy. Additionally, Olo Pay simplifies payment processing for first-party orders and facilitates tasks like refunds.
The versatility of Olo extends beyond traditional online ordering; it also caters to additional needs such as mealtime ordering, catering services, and mobile teams. Users have found Olo Dispatch to be particularly useful in providing delivery options for customers while facilitating order tracking. Whether it's managing menus, implementing integrated concept kitchens, or troubleshooting any issues that may arise, Olo has established itself as a reliable platform for streamlining operations and enhancing sales in the fast-paced restaurant industry.
However, some users have encountered occasional disconnections and have expressed dissatisfaction with the user-friendliness of troubleshooting emails from Olo. There have been limitations noted in transferring orders to other locations within the same area. Some users have also reported issues with credit card chargebacks and concerns regarding Olo's security measures in detecting fraudulent activity. Nevertheless, overall, Olo has garnered favor among restaurant brands and operators for its ability to consolidate online ordering, simplify payment processes, and provide valuable insights into customer behavior.
Attribute Ratings
Reviews
(1-12 of 12)Companies can't remove reviews or game the system. Here's why
December 08, 2022
OLO review.
We use OLO to accept and manage online orders for our restaurants. The only issue I have with OLO is the credit card chargebacks. We have multiple chargebacks, and OLO security does not do a very good job of stopping users from using multiple cards even when they are using the same name, address, and or phone number that has been flagged as fraudulent by us.
- Throttling.
- Sending tickets to the kitchen.
- Website is easy to navigate.
- Fraudulent credit card usage.
- Throttling is difficult for some to understand.
- 86ing items can be a little difficult to navigate.
We use Olo as the nexus of all of our digital ordering across native and third-party platforms. Olo allows us to manage all external ordering contacts under a single plane of glass and allows us to push out changes such as menu changes, hour changes, and location availability to all platforms. It also allows us to manage multiple locations in one shot. Olo Pay allows us to also integrate the payment processing aspect of our first-party orders into the same platform making things like refunds even easier.
- Location management
- Services management
- Menu management
- User management could be better
- Menu management works but isn't easy
- Reporting is antiquated but data is available
December 01, 2022
Olo review
Great product easy to use at our Restaurant!
- Notifications alert
- Easy to navigate
- Fast load times
- First time user friendly
- None
December 01, 2022
Olo is a one stop platform for restaurants and caterers looking to expand their online business.
We work primarily with Olo using the platform for online delivery, pickup, curbside and catering orders. I primarily work with the menus and implementation of integrated concept kitchens and their interaction with the POS systems at the locations. I maintain and troubleshoot when there are issues with menus and pricing discrepancies as well as maintain user access.
- Provides good customer service through both the account managers and their support desk
- Provides a great online platform and payment interface
- Always innovating and adding new features
- Open to new feature requests that expand the functionality of their platform
- Multi channel control of users of associated company concepts. The ability to quickly add a user to multiple separate company channels.
- Ability to edit pending future orders for date/time/notes
- More detailed explanations of each function under the "roles" created for users in user management.
November 30, 2022
Life before OLO was ringing tablets everywhere
We use it to taking orders from guests. It gives us a centralized system to combine all orders from all different carriers into one page. Some problems we have encountered are when it disconnects for its own reason. Also, the emails sent to us from OLO are not user-reader friendly. It is hard to figure out the problem from the email.
- Connection
- Speed
- Accuracy
- If we need to adjust the subtotal, it would be nice to have the option to subtract or remove an item from the subtotal and not manually insert a price. Sometimes guests just want a refund for a single item.
November 30, 2022
That which is forced upon you is never good.
I own a restaurant and decided to try a Virtual Kitchen concept. The concept sent me a tablet with olo on it to use. We use it to get orders. The only problem is that I believe the company that does the Virtual Concept has limited our access to all of olo's service. In my experience, I can't change hours, menu, prices. I am aware of this and it has not effected my rating of Olo. The reason I only gave Olo a 6 is just trying to close my restaurant if there's an emergency is way to hard. Why can we not just do it on the tablet? Why does the tablet constantly need to be rebooted? Why does the tablet not update 100% of the time. Why will the tablet not stay on after and hour or so even though I allowed Olo permissions and control over turning the tablet on / off or putting it into sleep. Olo needs work. Olo needs a lot of work and is going to be left behind while all these POS companies start integrating online services. Do better or you will not be around in the future.
- Shows orders
- Prints to a wide range of printers
- Even prints to the cheap cheap printers
- Better controls on the tablet for temporary shutdowns
- Allow more menu control
- Don't allow Virtual Dining Concepts to limit their users on your program.
September 09, 2022
Olo is A-OK
I use Olo to manage menus and restaurant information such as store hours for our on-line guest.
- Monitoring open orders
- Rails Analytics
- Managing Dispatch settings
- Tracking on=line sales in real time
- Order ID Search
- Send a e-mail of disabled stores as a reminder to check on status
- Send an e-mail of 86d product in a particular location to check on status
- Send an email if a location isn't able to receive orders
September 08, 2022
Olo is easy and user friendly.
To managers are caterings and online orders. Problems are when we have to enter orders as a guest instead of store level. Tax-exempt, we have to enter, and it would be nice if the guest could enter instead. Also, they can't pay for it until they come to the restaurant.
- It details very well the items guests are ordering.
- Easy to add items.
- Good transfer from olo to our pos system.
- Very user friendly.
- Tax exempt at order level and be able to pay for.
- When the guest call to place an Olo order the manager should be able to place one as a manager. Have to go through more steps than necessary and have to add a lot of info.
May 15, 2022
Olo for life!
I use Olo on a day-to-day basis to track my sales at all my restaurants, look up orders, look up guests that need callbacks, and have no refunds. I train my general managers to look at an Olo as well in order to call our guests back to ask them to take our survey for any online or delivery orders.
- Tracks sales
- Has full customer information
- Ease of access to orders for refunds
- Refunds done in timely manner
- Very user friendly
- Delivery orders missing guests email address
- Time constraint for refunds
May 05, 2022
Olo review
We are a 6-unit restaurant group. We utilize Olo as an integrated online ordering solution. We utilize Mealtime and Catering ordering channels. We use RAILS to inject 3rd party orders directly into POS. We also use dispatch as a means of providing delivery as an option for our customers.
- Customer Facing User Interface
- Rails Integration
- Payments
- Dispatch support for when dispatch orders go wrong
- Menu support for locations with separate lunch & dinner menus
- Editing scheduled orders
- NCR Cloud Integration
- Self Delivered Catering Orders
May 03, 2022
Take you To-Go sales to the next level with Olo
Olo has helped our restaurants get to the next level for sales outside the four walls. We have a top-of-the-line online ordering platform to help make ordering easy for our customers. Olo has provided us with a way to integrate all of our DSP orders into a place in the restaurant as well as push orders straight back to the kitchen. We can also even compete with DSPs by offering delivery through our online ordering platform to give our customers the choice that suits them best. And the ability to throttle all these orders on busy weekends and holidays has been a game-changer for our organization. We would highly recommend Olo!
- DSP Integration
- Throttling
- User Friendly
- Troubleshooting
- Refunding Customers
- Support Tickets
May 03, 2022
I would recommend Olo to everyone!
I use Olo Daily to track sales for all of our franchised units and make sure all locations are active and working correctly. Olo provides our stores with the best online ordering service we have had, we recommend Olo to all users in the restaurant industry.
- order capture
- order flow
- image display
- needs multi language tool where guest can pick a language to view the site